Building Infrastructure Safely Act

The Government of Ontario recently announced that Bill 153 – Building Infrastructure Safely Act, 2024 has reached royal assent which amends the Ontario Underground Infrastructure Notification System Act, 2012. As the organization responsible for administering the OUINS Act, 2012., we want to inform you of the changes that will affect the industry and our stakeholders. The following changes take effect May

New Timeline for large excavation Projects

What you need to know: Stakeholders can access more information via this link. What are the changes happening at Ontario One Call? Ontario One Call is making updates to its web portal to integrate this new requirement. These updates include:  Tools and resources provided by Ontario One Call to support stakeholders:

New Regulations effective May 1, 2024

The Ministry of Public and Business Service Delivery (MPBSD) recently announced that two regulations will come into force on May 1, 2024. As the organization responsible for administering the Ontario Underground Infrastructure Notification System Act, we want to inform you about these upcoming changes and support you through them. Please see below more details on the two recently

An Update From Ontario One Call – Jan 8th

Dear Stakeholders, We are continuing to work tirelessly to resolve the IT-related challenges that have impacted our web portal and phone system. On Friday January 5, we activated an emergency locate phone line to minimize interruptions to this essential service.  Emergency locates requests can be submitted by calling 1-800-400-2255. Please note: only emergency locate requests are accepted at

Emergency Locates Available Now – Jan 5th

Updated: January 5, 2024 at 11:00 pm. Dear Stakeholders, As we continue to manage the current technical difficulties that have impacted our web portal and phone system, we have implemented a solution to allow for Emergency Locate requests to be submitted. If you require an emergency locate, please call 1-800-400-2255. Our Customer Service Specialists will be

Technical Difficulties – January 5, 2024

Dear Stakeholders, We are continuing to manage technical difficulties that have impacted our web portal and phone system. We appreciate this is affecting new and existing projects, and the ability to request emergency locates. We are working with our partners to resolve this matter with the highest urgency. We are committed to restoring full functionality as

Board of Directors’ New Leadership 

Dear Stakeholders, I am delighted to share with you the exciting news that, effective January 2, Mitch Panciuk, C. Dir., has been appointed by the Honourable Todd McCarthy, Minister of Public and Business Service Delivery, Chair of the Board of Directors of Ontario One Call, succeeding Dean Dalpe. As we embark on this new chapter, we want to express

New Legislative Proposal

Dear Stakeholders, Ontario One Call and the Ministry of Public and Business Service Delivery have been working together to improve the process of facilitating timely locates as Ontario safely builds the province’s infrastructure faster.  In 2023, multiple consultations were held with stakeholders. The feedback received informed the regulatory proposal that was recently available for feedback. Today,