Governing Documents

Governing Documents

Ontario One Call is governed by a set of laws, regulations, Memorandum of Understandings, By-laws and associated schedules.


Important Links

  • The Act – This is the foundation of Ontario One Call
  • Regulation – Administrative Penalties – Gives Ontario One Call the ability to use administrative penalties as one of its industry performance improvement tool – effective May 1, 2024
  • Regulation – Exception to the Time Limit for Standard Locate Requests – The time limit for standard locates for large projects is increased to 10 business days – effective May 1, 2024
  • Memorandum of Understanding – The agreement between Ontario One Call and the Ministry of Public and Business Service Delivery (MPBSD)
  • Minister’s Order – Maximum percentage of Board Directors
  • Minister’s Order – Size of Board under The Act
  • By-Law 1 – Corporate governance by-law addressing compliance with the Not-for-Profit ACT (ONCA)
  • Schedule 1 to By-Law 1– Establishes the terms of use for Underground Infrastructure Owners and Excavators
  • By-Law 2 – This by-law supports Ontario One Call’s fee-setting structure as it transitions from primarily a service provider to a Public Safety Administrative Authority (PSAA)
  • Rules – Plainly written document to help stakeholders understand what their obligations are and how to stay compliant
  • Policies – This section includes compliance policies and employee policies and procedures

Annual Reports