Ontario One Call is governed by a set of laws, regulations, Memorandum of Understandings, By-laws and associated schedules.

---

Important Links

• The Act – this is the foundation of Ontario One Call
• Regulation – gives Ontario One Call the ability to use administrative penalties as one of its industry performance improvement tool
• Memorandum of Understanding – the agreement between Ontario One Call and the Ministry of Public and Business Service Delivery (MPBSD)
• Minister’s Order – Maximum percentage of Board Directors
• Minister’s Order – Size of Board under The Act
• By-Law 3
• Schedule 1 to By-Law 3 – set of rules drawn from the Act that govern OOC, its membership, and users of its system
• Rules – plainly written document to help stakeholders understand what their obligations are and how to stay compliant
• Policies – this section includes compliance policies and employee policies and procedures