(Guelph, ON – April 2, 2024) Ontario One Call (OOC) is proud to announce its strategic communication work won Silver at the 2024 MUSE Creative Awards. OOC with its creative agency, AdHome, was honoured in the integrated marketing category for their work on the Dedicated Locator Campaign. The Dedicated Locator Campaign is part of OOC’s
We are making system improvements based on the feedback provided by stakeholders during last year’s government consultations, as well as feedback provided directly to Ontario One Call. These improvements have been thoroughly researched and developed to benefit all users who interact with our web portal. What are the system improvements? Mapping improvements New search field System Improvements Timeline
The Government of Ontario recently announced that Bill 153 – Building Infrastructure Safely Act, 2024 has reached royal assent which amends the Ontario Underground Infrastructure Notification System Act, 2012. As the organization responsible for administering the OUINS Act, 2012., we want to inform you of the changes that will affect the industry and our stakeholders. The following changes take effect May
What you need to know: Stakeholders can access more information via this link. What are the changes happening at Ontario One Call? Ontario One Call is making updates to its web portal to integrate this new requirement. These updates include: Tools and resources provided by Ontario One Call to support stakeholders:
The Ministry of Public and Business Service Delivery (MPBSD) recently announced that two regulations will come into force on May 1, 2024. As the organization responsible for administering the Ontario Underground Infrastructure Notification System Act, we want to inform you about these upcoming changes and support you through them. Please see below more details on the two recently
Dear Stakeholders, We are happy to inform you that we are back online and the following services are available: As we continue to investigate, we would like to provide an update on the nature and extent of the incident that impacted our web portal and phone system. On January 5, 2024, we discovered that an unauthorized
Dear Stakeholders, We are continuing to work tirelessly to resolve the IT-related challenges that have impacted our web portal and phone system. On Friday January 5, we activated an emergency locate phone line to minimize interruptions to this essential service. Emergency locates requests can be submitted by calling 1-800-400-2255. Please note: only emergency locate requests are accepted at
Updated: January 5, 2024 at 11:00 pm. Dear Stakeholders, As we continue to manage the current technical difficulties that have impacted our web portal and phone system, we have implemented a solution to allow for Emergency Locate requests to be submitted. If you require an emergency locate, please call 1-800-400-2255. Our Customer Service Specialists will be
Dear Stakeholders, We are continuing to manage technical difficulties that have impacted our web portal and phone system. We appreciate this is affecting new and existing projects, and the ability to request emergency locates. We are working with our partners to resolve this matter with the highest urgency. We are committed to restoring full functionality as
Dear Stakeholders, I am delighted to share with you the exciting news that, effective January 2, Mitch Panciuk, C. Dir., has been appointed by the Honourable Todd McCarthy, Minister of Public and Business Service Delivery, Chair of the Board of Directors of Ontario One Call, succeeding Dean Dalpe. As we embark on this new chapter, we want to express
