Ontario One Call new Strategic Plan: Safely Digging into the Future

Ontario One Call, a leader in safe digging promotion, is excited to announce its new comprehensive three-year strategic plan. This plan is designed to promote safe excavation practices and transition the organization into a leading regulatory authority, ensuring the highest standards of safety and excellence in the industry.

The new 2025-2027 Strategic Plan – Safely Digging into the Future supports the organization’s transition to a public safety administrative authority. It commits resources to establish itself as a regulator, enhance its operations and capabilities, build its financial sustainability and evolve its workforce. The plan clarifies the organization’s purpose – Protecting Ontario by enabling safe digging – and highlights its mission – to regulate an efficient locate system, foster industry wide collaboration, and promote safe and timely excavation across Ontario.

“Our strategic plan underscores our unwavering commitment to safety and timeliness,” said Mitch Panciuk, Board Chair of Ontario One Call. “We are dedicated to setting the highest standards in safety excavation promotion while adopting a new business model that will drive sustainable innovation.”

To support the delivery of the new strategic plan, the organization will invest more heavily in safety promotion and education, greater digital capabilities and a highly skilled workforce. This strategic reprioritization will position Ontario One Call to better serve industry and stakeholders.

The new strategic plan places customers and stakeholders at the heart of everything One Call does, ensuring unparalleled value, safety assurance, and adaptability to a new business model.

“Ontario One Call is confident that its new strategic plan will yield significant long-term safety and business benefits for both the industry and its employees.  We thank our employees, customers, and partners for their continued support as we embark on this exciting new chapter focused on safe excavation, regulatory renewal and a business model,” added Jim Keech, President and CEO of Ontario One Call.

To download a copy of the new Strategic Plan, please click here.