|
We are actively monitoring the coronavirus (COVID-19) updates from public health officials and the government authorities and are following their latest guidance. Ontario One Call has a business continuity plan to minimize the impacts to the services we provide, including receiving and processing emergency locate requests.
Our Employees:
– To protect our employees, Ontario One Call is restricting access to outside visitors.
– All external activities, events, and meetings are postponed until further notice.
Our Members and Excavators:
– Ontario One Call will focus on Emergency and Sewer Lateral requests.
– Standard requests are encouraged to be submitted via the Web Portal.
Reaching us:
We will ensure vital emergency requests are responded to first. To help, we are asking stakeholders to limit interactions with Ontario One Call customer service staff to urgent situations.
– As an excavator, you are calling for imminent requests.
– As a member, you have a high priority need, updates based on health and safety situations, or you are increasing the size of your notification area within our system.
|
