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Member Survey – Service Levels Results

See the results from the 2022 Member Survey on Services Levels. The questions were intended to gauge where Members wanted Ontario One Call’s service levels to be, and what level of budget increase they would accept to see the changes (if any). The following report outlines the results.

Member Survey
Service Level Results
2022

Dear Stakeholders,

In 2022, Ontario One Call conducted an online survey asking Members about Ontario One Call service levels. The questions were intended to gauge where Members wanted Ontario One Call’s service levels to be, and what level of budget increase they would accept to see the changes (if any). The following report outlines the results.

To view the full presentation click here.

Among the key findings:

  • Members are saying that Ontario One Call should have industry-leading service. An overwhelming 87% of those surveyed want Ontario One Call to provide exceptional service, beyond what it offers today.
  • When asked if they were willing to pay for industry-leading service, only 25% said that they would be happy with such an increase.
  • 24% of those surveyed would be willing to pay a 10% increase in fees which would get close to the same service level currently offered, and 14% stated they would only pay the bare minimum which would make service levels drop..

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