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Request A Locate

  • Homeowners
        • Homeowners

          Whether you are a homeowner, renter, or tenant, if you are planning to dig you must submit a locate request. Click before you dig applies to every job, big or small. Whether you’re building a fence, putting in a pool, planting a tree or digging a new garden, or any other digging project you need to contact Ontario One Call.

        • Request a Utility Locate
        • How To Videos
        • Underground Hazards
        • Private Locates
        • Safety Info
        • Hiring A Contractor
        • How To Cancel a Locate
        • Sewer Safety Inspections
        • FAQ
        • File A Complaint
  • Contractors
        • Contractors

          Contacting Ontario One Call will help protect you and your project from unnecessary damages, injuries and financial penalties. We notify buried infrastructure owners that you are excavating.

        • Request a Locate
        • Complete Locate Package
        • Share a Locate Request
        • Resources & FAQ
        • How To Videos
        • Learning Centre
          • Know R!sk
          • Groundwork
            • Groundwork Course Syllabus
          • Groundwork Pro Dedicated Locator Edition
            • Groundwork Pro Dedicated Locator Edition Course Syllabus
        • Sewer Safety Inspections
        • Best Practices
        • File A Complaint
  • Infrastructure Owners
        • Infrastructure Owners

          Infrastructure Owner login links, best practices and other resources.

        • Learning Centre
        • Marketing and Educational Toolkit
        • How To Videos
        • Best Practices
        • Infrastructure Owner Resources / FAQ
        • Locate Request Activity Dashboard 
  • Dedicated Locator
        • Dedicated Locator

          Take control of your project with Dedicated Locator. Learn more on how a single resource used to mark all underground infrastructure within a project area, can help your project.

        • Project Owners
        • Infrastructure Owners (Members)
        • Excavators
        • Dedicated Locate Service Providers (DLSP)
        • Dedicated Locator FAQs
  • Compliance and Industry Performance
        • Compliance and Industry Performance

          Ontario One Call regulates public utility locating and safe digging in the Province of Ontario. File a complaint, view performance reports and find supporting resources.

        • File A Complaint
        • Compliance Reports
        • Rules
        • Dispute and Appeals
        • Compliance Code of Conduct
        • Enforcement Activities
  • About Us
        • About Us

          Ontario One Call is a public safety administrative authority that acts as a communications link between buried infrastructure owners and individuals who are planning to dig in the province of Ontario.

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        • Governance

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        • Strategic Initiatives

        • Ontario One Call Digital Roadmap
        • Stakeholder Advisory Council
        • Stakeholder Advisory Council – Terms of Reference
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  2. Compliance and Industry Performance
  3. Best Practices

Best Practices

Best Practices

These documents have been put together to help Excavators, Locate Service Providers and Infrastructure Owners use the Ontario One Call system more effectively.


Excavators 

  • Confirm Your Dig Location – How to
  • Design & Planning Requests – How to
  • Advanced Request – How to
  • New Subdivision Request – How to
  • Share Locates – How to
  • Verify a Dig Location – How to
  • Complete Locate Package
  • Performing Corrections and Updates
  • Find a member’s contact information – How to

Compliance – Financial Recourse

  • OLT Process – Member and Excavator Financial Recourse – How to

Infrastructure Owners 

How to Stay Compliant

  • Renegotiation – How to
  • Change in information after a locate was completed
  • Notice of Locate Delay
  • Understanding Locate Statuses and How to Update 360 Feedback
  • Finding Open Requests in 360 Feedback
  • How to Export Monthly Data from the Web Portal

Compliance – Financial Recourse

  • OLT Process – Infrastructure Owners and Excavator Financial Recourse – How to

Mapping

  • Infrastructure Owner Mapping Best Practice

Locate Service Providers

  • Locate Station Code Cheat Sheet

Related Links

  • Learning Centre
  • Marketing and Educational Toolkit
  • How To Videos
  • Infrastructure Owner Resources / FAQ
  • Best Practices
  • Locate Request Activity Dashboard 
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