Dear Stakeholder, As part of our ongoing efforts to improve our services and support for you, we are sharing an important organizational update. Effective today, April 10, 2026, Ontario One Call’s Member Services team will operate under the name Infrastructure Account Services (IAS). While the name is new, you will continue working with the same team and receiving
GUELPH, ON – Ontario continues to see significant preventable damage to underground infrastructure because critical safety steps are being ignored or not followed. Despite clear legal requirements, too many projects are still moving forward without valid utility locates. Every skipped step increases the likelihood of striking buried infrastructure, putting workers, homeowners, and entire communities at
As we head into another busy excavation season, education, compliance, and collaboration are more important than ever. To mark Dig Safe Month, Ontario One Call is hosting a webinar series designed to help excavators and underground infrastructure owners (UIOs) stay informed, compliant, and safe in 2026. Each session will highlight key topics, including the locate request process, compliance insights, industry partnerships, and the critical role of damage reporting
Dear Stakeholders, Ontario One Call is working with the Ontario Regional Common Ground Alliance (ORCGA) and Underground Infrastructure Owners (UIOs) to improve damage reporting across Ontario using the Damage Information Reporting Tool (DIRT), beginning with reporting for the 2026 calendar year. This initiative is built on partnership and shared responsibility, with the goal of improving safety outcomes for
Strengthening governance and public safety: Ontario One Call is pleased to welcome three new ministry-appointed members to our Board! Connie Graham joins as Board Chair, bringing extensive experience as a Certified Corporate Director and a proven ability to guide organizations through complex governance and strategic challenges. Jennifer Mills, Team Lead at RE/MAX Hallmark, contributes proven
Ontario One Call (OOC) is pleased to announce the release of its 2026 Business Plan, outlining the strategic priorities and key initiatives that will guide the organization in the year ahead. OOC is entering the new year with a clear vision and a focused strategy that positions us for meaningful progress. The plan details our commitment to sustainable growth, enhanced stakeholder engagement, and
Our Chief Strategic Officer, Jean Lépine, has been appointed as Administrator of the Real Estate Council of Ontario (RECO), effective Monday, December 1, 2025. This achievement reflects Jean’s exceptional leadership and strategic vision, which have been instrumental in advancing our organization. His appointment to this important role not only highlights his expertise but also strengthens our reputation as a
Ontario One Call, the province’s Public Safety Administrative Authority responsible for promoting and facilitating safe excavation, and Landscape Ontario, the premier association representing the landscape horticulture trades in the province, have signed a Memorandum of Understanding to promote a stronger culture of safety and damage prevention across Ontario’s landscape and horticultural sector. The partnership reflects
Get Certified in Safe Digging and Locate Accuracy Ontario One Call’s GroundWork and KnowR!sk courses are now hosted on a new learning platform, designed to make training faster, easier, and more accessible for busy professionals. Whether you are in the field or managing locate requests, the platform offers smoother navigation and self-paced, modular lessons while delivering the same
Ontario One Call has published the newly approved Ontario One Call Rules for Underground Infrastructure Owners and Excavators. These updates reflect annual clarifications, formatting improvements, and necessary amendments aligned with recent changes to the Ontario Underground Infrastructure Notification System Act, accompanying regulations, and OOC’s Memorandum of Understanding obligations. This year’s revisions include updates related to
