An Update From Ontario One Call – Jan 8th

Dear Stakeholders,

We are continuing to work tirelessly to resolve the IT-related challenges that have impacted our web portal and phone system.

On Friday January 5, we activated an emergency locate phone line to minimize interruptions to this essential service. 

Emergency locates requests can be submitted by calling 1-800-400-2255. Please note: only emergency locate requests are accepted at this time.

We have been responding to a high volume of emergency calls and we thank you for your patience.

Please be advised that, according to Environment Canada, a snowstorm is expected on Tuesday in Ontario and we anticipate potential disruption in our operations. Safety continues to be our top priority and we appreciate your patience and understanding during these challenging times. 

We are putting forth all efforts to restore regular service as quickly and securely as possible. Daily updates will be available on our website and by email.

Thank you for your continued support.

The Ontario One Call Team