Before You Submit a Complaint about Ontario One Call’s Service
If you have a complaint about Ontario One Call’s services, we are here to help.
External Complaints Policy
Please take a moment to review Ontario One Call’s External Complaints Policy (PDF) before filing a complaint with us. All complaints must be made in writing, via this online form.
What to Include in Your Complaint
To help us address your complaint efficiently, please provide the following information:
- Date and time when the incident or issue occurred
- Detailed description of the complaint or incident
- Any supporting documentation such as photos, emails, or correspondence
- Your preferred contact information for follow-up communication
