Starting Friday, March 7th, our portal will have a refreshed look! The update includes improved contrast and readability, enhancing your overall user experience. Functionality will remain the same. Please note that there will be about 60 minutes of downtime on Thursday evening as we deploy the update. This will not affect Emergency, Priority 0, or

Ontario One Call (OOC) publishes 2025 Business Plan — an ambitious roadmap designed to ensure we fulfill our safety mandate while evolving into a modern, innovative regulator.   This business plan is more than just a document — it’s a strategic blueprint that guides our evolution. It outlines specific goals, action plans and measurable outcomes to

Dear Stakeholder, As requirements under the Ontario Underground Infrastructure Notification System Act, 2012 (the Act) have changed over time, Ontario One Call has continually adapted to ensure its offerings support a robust locating system throughout the province, with a view of promoting safety and efficiency, as well as supporting underground infrastructure owners’ compliance efforts. Changes to the

Beginning March 28, 2025, Ontario One Call will transition to an online-only submission process for homeowner locate requests. This change is designed to streamline processes, improve accuracy, and enhance service efficiency.  Here are the key details you need to know: What Is Changing? Effective March 28, 2025, homeowners must submit all locate requests through our

The Ontario government proposed changes to the OUINS Act. These amendments were debated in the Legislature and were passed on December 4, 2024. They are now in effect.These changes are designed to improve the efficiency, safety, and effectiveness of the locate process across Ontario. Key Highlights The amendments establish a new process that allows Underground

As part of our Digital Transformation, we are introducing an improved Locate Request Sharing Service to help excavators save time and resources. Sharing locates can be done by including another excavator’s contact information in the locate request. If that’s not possible, you can now share your locate requests in an improved format with other contractors if their digging