Our Digital Vision
To become a service-led organization, prioritizing user-centricity, efficiency, and safety in all our services, and ultimately enabling safe digging practices.
Ontario One Call is at an Inflection Point
We have a unique opportunity to become a service-led organization with authority and influence, fit for the future and with users at the core of what we do.
A Single Digital Roadmap
We have built a digital roadmap that will improve our service delivery for excavators and members, while building the organizational capabilities to sustain One Call’s transformation.
We Are a Digital Business
In January 2024 majority of requests came through our digital channel. All excavators must use the portal and we want more people to use our digital channels.
This means we need to apply the culture, processes, business models and technologies of the internet-era to respond to people’s raised expectations.
Digital Roadmap
The digital roadmap outlines our current and future initiatives to enhance our service delivery for excavators and underground infrastructure owners (UIOs) and reflects our commitment to improving your experience and ensuring more efficient processes.
We invite you to explore these initiatives and their timelines as outlined in the digital roadmap.
Questions about The Digital Roadmap?
For any comments or feedback, please email us at OOC_Digital@ontarioonecall.ca
