Use these resources to assist in damage prevention and to stay informed.
Ontario One Call materials are available for download and use by Ontario One Call members. Please review our Brand Standards before incorporating these materials into your artwork. Some materials can be customized with your logo.
Disclaimer
Ontario Once Call has an obligation to protect the integrity of its brand, logo(s) and graphics. Keeping the logo consistent and within standards is paramount to building a trusted and reliable brand. Ontario One Call welcomes the use of our graphics and logos for promotional purposes, but they must remain in our standards. Please review our Brand Standards guide prior to use.
To learn more about how 360 Feedback works, how to update it, and what the different statuses mean click here.
These documents have been put together to help Members use the Ontario One Call system more effectively, and stay complaint with our Act.
How to Stay Compliant
Compliance – Financial Recourse
These documents have been put together to help Locate Service Providers use the Ontario One Call system more effectively.
These documents have been put together to help Excavators use the Ontario One Call system more effectively.
Compliance – Financial Recourse
Alternative Locate Agreement – for contractors and underground infrastructure owners
Buried infrastructure owners wishing to opt out of notification from a certain excavator for specific types of work/method of digging may wish to set up special arrangements with the excavator through an Alternate Locate Agreement or Suppression.
An Alternate Locate Agreement (ALA) advises the excavator that a traditional field locate from the Ontario One Call member is not required. This could be for work that is deemed low-risk to the member’s infrastructure (i.e. hand digging tree roots, vacuum excavation, etc.). When the excavator contacts Ontario One Call using a special Contractor ID, the member in question does not receive the locate request instead the notification system will advise the excavator that traditional field locates will not be completed under their ALA.
An ALA has to be pre-arranged with an owner of buried infrastructure (Member). The member will contact Ontario One Call to request a Contractor ID to be associated with an ALA.
It’s rare, but it is possible, that a natural gas line was unintentionally installed through a sewer line. Be safe, if you have a backed-up sewer call Ontario One Call at 1-800-400-2255 before you or a plumber attempts to clear the line.
It’s free. It’s easy. It’s safe.
This image shows some examples of properties with public infrastructure shown in solid lines and private infrastructure shown in dashed lines.
To get your private lines marked, a competent private locator must be hired.
