Ontario One Call strongly encourages the use of the web ticket as the primary tool for locate requests. Web ticket locate requests experience minimal delay between entry into the Ontario One Call system and member notification, are user-friendly, and can be done at the convenience of the excavator. Web ticket locates spend approximately 1-2 hours in queue, in which an audit is completed of the web ticket by an Ontario One Call Representative. Excavators may also export their data into Excel files for future reference/planning, and transmit their web requests to a third party via fax or email.
Homeowners and Contractors alike may process web tickets. However, Contractors must have their Contractor ID and a web ticket password. Passwords can be created by calling 1-800-400-2255, and are activated immediately in the Ontario One Call system. Please visit our web ticket for further information or call if a tutorial is desired.