At approximately 1:45 PM EST Nov 8th 2017 the Contact Center’s phone queues were not accepting calls. Call volume was re-routed directly to Agents without the front end menu.
The front end menu and queues were restored at 2:21 PM EST Nov 8th, 2017
Please find the frequently asked questions from our November training sessions, on mandatory information and map selection.
If you missed the training sessions, please Click Here to watch the recording.
Ontario One Call
Ontario One Call will be performing system maintenance November 23rd, 2016 between 9:00 PM and 12:00 am EST.
During this maintenance window, the call center will only process emergency locates during the maintenance window and the following applications will be offline.
As a result of an update last night, additional patches will be installed this evening.
At 4:00 PM EST the Web Portal will be offline for up to 30 mins.
At 6:30 PM EST the Call Centre will operate in a manual mode only accepting emergencies for up to 30 mins.
Due to an unforeseen system issue Ontario One Call will be performing system maintenance between 8:30 AM and 9:00 AM EST.
During this window, the call centre will only process emergency requests (manually)
All web based services including the web portal will be offline.
Ontario One Call has been made aware that some calls are dropping from the queue after the front end menu, please call back if this occurs. We are working hard to resolve this issue, due to high call volume the estimated wait times are longer.
Currently, after you have made a selection in our front menu no hold music is playing, the call will ring until an agent is available to take your call. Please stay on the line to hold your priority sequence.