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E-Learning – Troubleshooting – Course / Certification

  1. Change your web browser – Coursettra works best using the Google Chrome web browser and it is recommended that you use Chrome when taking an e-learning course.
  2. Check your Internet connection. If you are in an area with spotty service, Coursettra may be slow or may not be receiving enough broadband to complete the actions you are requesting.
  3. Reset – Close down the module and re-open. The course should resume at the same spot.
  4. If the above fail, reach out to our Education and Training Department.

If you are stuck on the Welcome to Coursettra LMS page and want to get back to the course:

  1. Click on the Administration tab
  2. Click on the Use Portal link
  3. Once you are back to the training centre page, click on your course to resume

 

 

 

 

If you are stuck on a Coming soon page and want to get back to the course:

  1. Click on the Dashboard button to go to the Welcome Page
  2. Click on Use Portal under the Administration tab
  3. Once you are back to the training centre page, click on your course to resume

If your profile shows your certification as complete but the certification is showing failed, not started, or in progress, it means that you may have registered yourself into the same course more than once. Please reach out to our Education and Training Department so that we can correct your account.

Congratulations on completing the program.

To find your certificate of completion:

  1. Login to Coursettra.
  2. Under My Training Programs – click on your completed program
  3. Click on Certificate of Completion
  4. Click on the printer icon to save or print your Certificate

To check your certification status, log into your account, and view the certification within your profile. This will say “complete” or “expired.”

Your certificate is valid for 2 years.