An Update From Ontario One Call – Jan 8th

Dear Stakeholders, We are continuing to work tirelessly to resolve the IT-related challenges that have impacted our web portal and phone system. On Friday January 5, we activated an emergency locate phone line to minimize interruptions to this essential service.  Emergency locates requests can be submitted by calling 1-800-400-2255. Please note: only emergency locate requests are accepted at

Technical Difficulties – January 5, 2024

Dear Stakeholders, We are continuing to manage technical difficulties that have impacted our web portal and phone system. We appreciate this is affecting new and existing projects, and the ability to request emergency locates. We are working with our partners to resolve this matter with the highest urgency. We are committed to restoring full functionality as