Scheduled System Maintenance August 6th 2020

Attention Users
Scheduled System Maintenance

Beginning 8:00 PM (EST) Thursday, August, 6th, 2020 until 4:00 AM Friday, August, 7th, 2020; Ontario One Call will be performing maintenance on its information technology systems.

During this time we will only accept emergency locate requests via telephone and dispatch via a manual process.

The following services will not be available during the maintenance window.

  • Web Portal
  • Contractor Bridge
  • 360 feedback (TCP/IP and Webservice)
  • Corporate Website
  • Maps on the web
  • Subscriptions on the web
  • Ontario One Calls Mailing list

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Ontario One Call – Scheduled System Maintenance

 

Attention Users
Scheduled System Maintenance


Beginning 8:00 PM (EST) Thursday, August, 22nd, 2019 until 12:00 AM Friday, August, 23rd, 2019; Ontario One Call will be performing maintenance on its information technology systems.

During this time we will only accept emergency locate requests via telephone and dispatch via a manual process.

The following services will not be available during the maintenance window.

  • Web Portal
  • Contractor Bridge
  • 360 feedback (TCP/IP and Webservice)
  • Corporate Website
  • Maps on the web
  • Subscriptions on the web
  • Ontario One Calls Mailing list

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Telephone Issues – Alternative Numbers

Service providers nationwide are having connectivity issues, given the additional traffic on their systems

If you are having trouble calling us for urgent/emergency requests on our toll-free number 1-800-400-2255 please try one of the local numbers 519-265-7612 OR 226-646-2591.

Please use our website for standard requests: http://OntarioOneCall.ca

Call for Nominations to the Ontario One Call Board of Directors

Call for Nominations to the Ontario One Call Board of Directors

Ontario One Call is charged with operating the regulatory regime established by the Ontario Underground Infrastructure Notification System Act 2012. It relies on qualified individuals to serve on the Board of Directors to guide the organization and to ensure it meets its obligations to members, excavators, and stakeholders.

ON1Call has the following categories of members: Municipal and Government, Electricity, Gas & Oil Pipeline, Telecommunications & Cable, and Other. The Other category consists of members who are not covered by the four previously named sectors. There are also two excavator representatives on the Board.

Applications are invited for qualified individuals to stand for nomination for the following vacant positions on the ON1Call Board of Directors for terms starting in June 2020:

Small Municipal Sector (less than 80,000 Residents): Term through June 2021, with an opportunity to stand for two subsequent three-year terms

Large Municipal Sector (greater than 300,000 Residents): Term through June 2022, with an opportunity to stand for two subsequent three-year terms

Other Sector Representative: Term through June 2022, with the opportunity to stand for two subsequent three-year terms

ELIGIBILITY:

To be eligible to stand for election, certain conditions must be met:

• The individual’s employer must be a member of ON1Call as of February 2020
• The employer must be supportive of the investment of time and interest that all ON1Call directors make, including attending five board meetings annually and participating in board committees and/or task forces.
• The person must have a combination of skills and experience that equip them to serve on the board.

PROCESS:

Qualified individuals are advised to contact ON1Call by March 31, 2020, by email. The email should:

  1. Indicate their intention to stand for election.
  2. State their reasons for being considered to be a director, including past board experience.
  3. Include a CV and a letter of support from their organization
  4. Be sent to the Governance and Nominations Committee, c/o Ben Hamilton at bhamilton@OntarioOneCall.ca

The Governance and Nominations committee will evaluate all applications and subsequently contact all applicants. The committee will either arrange a telephone interview or advise that it will not be proceeding with a particular application.

Thank you,

Ben Hamilton Executive Director, Ontario One Call

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Late Locate Symposium

 


Late Locate Symposium

December 2nd – 4th, 2019 Ontario One Call organized and participated in a Late Locate Symposium to help the industry create solutions for the timely delivery of locates in the province of Ontario.

Purpose: The goal of the three-day intensive event was to develop solutions that would make a positive impact on the 2020 dig season.

Participants: Twenty-five industry leaders representing various stakeholder groups came together, including:

  • Utilities
  • Municipalities
  • Excavators
  • Locate Service Providers (LSPs)
  • Ontario One Call

Each participant was selected because of their ability to make substantial decisions within their own organization, and ability to influence others in the industry.

Process: Led by an independent facilitator, the industry leaders worked cross-functionally to look at the systemic issues and create viable solutions. As a result, five implementable solutions were developed.

Solutions: Here is a brief overview of the five solutions. Stakeholders within the industry should expect to see these strategies starting in 2020.

  • Dedicated Locator
  • Forecasting
  • Pressure Points
  • Compliance / Enforcement
  • Data In, Data Out

Dedicated Locator

  • Move major infrastructure projects to dedicated locator to relieve stress and free up the regular pool of locators
  • Utilities and Municipalities will be responsible for the dedicated locator on their own capital projects
  • Dedicated locator resources are additional, and will not come from the existing locator staff
  • In 2020, certain infrastructure types will put into this model with more to follow in the coming years

Forecasting

  • Develop a new forecasting model to give visibility into the resource demand that is required
  • Utilities, Municipalities, and LSPs will forecast workloads by collecting and distributing on-going details related to capital projects
  • LSPs are to show calculations to the Utilities and Municipalities based on the data
  • There will be ongoing check-ins to assess the success of forecasting
  • A pilot program will start in Ottawa early 2020

Pressure Points

  • Standardize the way locates are managed
  • Utilities and Municipalities to have 60-day locate validity periods
  • Utilities and Municipalities to have the same locate expiration date, based on the work to begin date
  • Develop proper guidelines to share locates with sub-contractors

Compliance / Enforcement

  • Alleviate confusion in the industry and mitigate the continual delivery of late locates
  • Provide greater communication about the rules, compliance process, and the roles and responsibilities of each stakeholder
  • Look to implement a change to Member billing based on a performance-based billing model – late delivery of locates = higher share of Member billing cost

Data in, Data Out

  • Reduce over-notification, and eliminate other factors affecting LSP productivity
  • Create a checklist of LSP needs that an Excavator must fulfill for a locate request
  • Incorporate the finalized process into the curriculum of the Professional Locate Administrator Course (PLAC) being launched through Ontario One Call in 2020

If you would like to find out more about any of the above topics please reach out to: Training@OntarioOneCall.ca

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Fax Shut Off

Attention Stakeholders
Fax Communications Shutoff

Effective February 1st, 2020 Ontario One Call will remove the option for any communications via fax.

What is changing?
Currently, Ontario One Call may communicate to Members for notifications of locate requests, and to Excavators for locate request confirmations, via fax. As of February 01st, 2020, Ontario One Call will no longer be sending any transmissions via fax. Anyone who currently receives communications via fax will need to change across to email communications or FTP (available for Member Notifications only).

Why change?
Fax is an aging and unreliable technology, only used by a small number of our Members and Excavators. Over the years, Ontario One Call has placed a great importance on improving the quality of the transmissions that we send. This includes the map selections that are now required for every request, which are transferred as a low quality via fax. If you have any questions please contact us respectively. Members, please reach out to our Member Service department. Excavators, please reach out to our Client Services department.

Web Portal Mapping Offline

07/16/2019 10:38 AM – Dear users, the web portal mapping has been restored to full functionality.

07/16/2019 10:16 AM – Dear users, we are aware that the mapping section in the web portal is not working at this time.  Our team is working to resolve this as soon as possible, until then you will not be able to complete your request online.  Please check back frequently for updates.

 

 

Conference Call & Webinar for Ontario One Call Members

Ontario One Call

Conference Call & Webinar

 

Dear Ontario One Call Members,

 

In advance of our upcoming Annual General Meeting, Ontario One Call will be holding a conference call & webinar to explain proposed changes to our by-laws and fee schedule.

 

What: Conference Call & Webinar for Ontario One Call Members

When: Tuesday, June 11th, 12:00 p.m. – 1:00 p.m.

How:  Click here to join to webinar

and

for the audio portion dial 1-866-261-6767 and enter access code 5989559 #

 

If you are having trouble viewing the webinar, try clicking “switch to interactive” to download the meeting client.

 

At the AGM, members will vote on changes to the by-laws and a new fee schedule.  Documents providing background on both those proposals have been distributed to the membership via email.

 

During this call, we will review the proposals and provide further details on upcoming plans and priorities.  The call is primarily for the benefit of members, but non-members and stakeholders are also welcome to attend.

 

Regards,

 

 

A Message from Ontario One Call

A Message from Ontario One Call

 

The first week in May is traditionally the busiest at Ontario One Call in terms of receiving excavation requests.  Based on volumes so far, 2019 will easily surpass all previous records for volume.

During peak season, it’s important for members, LSP’s and excavators to communicate effectively.  For excavators planning major projects, it is vital that members and LSP’s are advised well in advance of any specific needs you may have.  Just like you would give a supplier plenty of notice for a major request, it’s important to give the same consideration to locators.

When submitting tickets, please pay careful attention to the size of the request area and the amount of work you expect to complete within 30 days.  Excavators who submit excessively large excavation areas or don’t start their work in a timely manner are wasting locating resources to the detriment of other excavators.  Locators may contact excavators to understand their needs and work to reschedule some of the work to a more appropriate timeline.  That’s an important tool to ensure that locates don’t expire and cause more re-locates.

Ontario One Call offers resources to help excavators manage their needs.  Our Client Services group can show an excavator the tools on our web portal as well as give advice on how to prepare before submitting a locate request.  If you are not familiar with all of those features, contact us at Solutions@OntarioOneCall.ca and we’ll be happy to help.

For major projects, many excavators are using a dedicated locator model.  The feedback from both excavators and members has been very positive when using this method.  Ontario One Call can help members with their setup so that they can take advantage of the dedicated locator model.  We can also help excavators interested in exploring a dedicated locator project get in touch with the relevant members.

 

Regards,

Ontario One Call