Service providers nationwide are having connectivity issues, given the additional traffic on their systems.
If you are having trouble calling us for urgent/emergency requests on our toll-free number 1-800-400-2255 please try one of the local numbers 519-265-7612 OR 226-646-2591.
Please use our website for standard requests: http://OntarioOneCall.ca
07/16/2019 10:38 AM – Dear users, the web portal mapping has been restored to full functionality.
07/16/2019 10:16 AM – Dear users, we are aware that the mapping section in the web portal is not working at this time. Our team is working to resolve this as soon as possible, until then you will not be able to complete your request online. Please check back frequently for updates.
Ontario One Call
Conference Call & Webinar
Dear Ontario One Call Members,
In advance of our upcoming Annual General Meeting, Ontario One Call will be holding a conference call & webinar to explain proposed changes to our by-laws and fee schedule.
What: Conference Call & Webinar for Ontario One Call Members
When: Tuesday, June 11th, 12:00 p.m. – 1:00 p.m.
for the audio portion dial 1-866-261-6767 and enter access code 5989559 #
If you are having trouble viewing the webinar, try clicking “switch to interactive” to download the meeting client.
At the AGM, members will vote on changes to the by-laws and a new fee schedule. Documents providing background on both those proposals have been distributed to the membership via email.
During this call, we will review the proposals and provide further details on upcoming plans and priorities. The call is primarily for the benefit of members, but non-members and stakeholders are also welcome to attend.
A Message from Ontario One Call
The first week in May is traditionally the busiest at Ontario One Call in terms of receiving excavation requests. Based on volumes so far, 2019 will easily surpass all previous records for volume.
During peak season, it’s important for members, LSP’s and excavators to communicate effectively. For excavators planning major projects, it is vital that members and LSP’s are advised well in advance of any specific needs you may have. Just like you would give a supplier plenty of notice for a major request, it’s important to give the same consideration to locators.
When submitting tickets, please pay careful attention to the size of the request area and the amount of work you expect to complete within 30 days. Excavators who submit excessively large excavation areas or don’t start their work in a timely manner are wasting locating resources to the detriment of other excavators. Locators may contact excavators to understand their needs and work to reschedule some of the work to a more appropriate timeline. That’s an important tool to ensure that locates don’t expire and cause more re-locates.
Ontario One Call offers resources to help excavators manage their needs. Our Client Services group can show an excavator the tools on our web portal as well as give advice on how to prepare before submitting a locate request. If you are not familiar with all of those features, contact us at Solutions@OntarioOneCall.ca and we’ll be happy to help.
For major projects, many excavators are using a dedicated locator model. The feedback from both excavators and members has been very positive when using this method. Ontario One Call can help members with their setup so that they can take advantage of the dedicated locator model. We can also help excavators interested in exploring a dedicated locator project get in touch with the relevant members.
Ontario One Call
Ontario One Call has applied fixes to the issues related to slowness and streets / drop downs not responding. Please contact solutions@OntarioOneCall.ca with details of any continuing or new errors / issues.