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News & Events

Latest News

  • New Continuation to Dig After Expiry of Validity Period Regulation

    Following consultations with the industry, the Ministry of Public and Business Service Delivery and Procurement made a new regulation under the Ontario Underground Infrastructure Notification System Act, 2012 (the “Act”) that prescribes circumstances where digging may continue beyond the locate validity period without having to request a new locate.  If the dig site meets the circumstances set

  • New Complaint Form for Ontario One Call Services

    To better support our stakeholders, Ontario One Call has introduced a new External Complaint Form. This form allows individuals to submit complaints related to Ontario One Call’s service.  The form is available through the Contact Us section of our website and helps ensure that service-related concerns are received and reviewed by the appropriate team.  Before You Submit a Complaint  This form is

  • Service Enhancement Update from Ontario One Call

    Dear Stakeholder,  As part of our ongoing efforts to improve our services and support for you, we are sharing an important organizational update.  Effective today, April 10, 2026, Ontario One Call’s Member Services team will operate under the name Infrastructure Account Services (IAS). While the name is new, you will continue working with the same team and receiving

  • Protecting Public Safety: The Importance of Safe Digging in Ontario

    GUELPH, ON – Ontario continues to see significant preventable damage to underground infrastructure because critical safety steps are being ignored or not followed. Despite clear legal requirements, too many projects are still moving forward without valid utility locates. Every skipped step increases the likelihood of striking buried infrastructure, putting workers, homeowners, and entire communities at

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